Delete my data

Effective from: 8 August 2026
Last updated: 19 September 2026
Version: 1.0

In short

You delete it yourself in the app: Settings → Account → Delete.
No longer have the app? Email support@mensishealth.com. You don't need to reinstall it.
Export first if you want to keep your data — after deletion we can't retrieve anything.
Live data is gone within 30 days, backups within another 14.
Your subscription doesn't stop with it. Cancel that separately in the App Store or Google Play.

You have the right to have your data erased (Article 17 GDPR). Here you don't need to email anyone for it: it's in the app and it works immediately.

1. Deleting from the app

1.Open Mensis and go to Settings.
2.Tap Account, then Delete account.
3.We offer you an export first. If you want to keep your data, do it now — afterwards it's no longer possible.
4.Confirm. The app deletes your logs, your profile, your deen data and your conversations, signs you out and wipes the local copy on your device.

2. What exactly gets deleted

Data	When it's gone
Your logs: period, flow, symptoms, notes	Immediately from the live database, permanently within 30 days
Your profile and settings	Immediately, permanently within 30 days
Your deen data: your limits, your status history and the counter for missed fasting days	Immediately, permanently within 30 days
Your conversations with the AI assistant	Immediately, permanently within 30 days
Your authentication record	Immediately on deletion
The local copy on your device	Immediately
Backups	Overwritten within 14 days of the deletion

3. Your subscription does not stop automatically

iPhone or iPad: Settings → your name → Subscriptions → Mensis → Cancel subscription. Or go straight to https://apps.apple.com/account/subscriptions
Android: Google Play → profile picture → Payments and subscriptions → Subscriptions → Mensis → Cancel. Or go straight to https://play.google.com/store/account/subscriptions

4. If you no longer have the app

If you already removed the app without deleting your account, you don't need to reinstall it. Email support@mensishealth.com from the address linked to your account and ask us to delete your account and your data. We respond within 30 days. If you'd rather do it yourself, that works too: reinstall the app, sign in and delete your account in the app. Your data is still there.

We'll ask for enough information to establish that the account is yours. We won't ask for more than necessary, and what we receive for that check is kept no longer than the handling takes.

5. What does remain

Purchase records at Apple, Google and our subscription manager. We are not the controller for those; that data falls under their policies.
Invoices and bookkeeping, insofar as the Dutch 7-year tax retention obligation requires. Those contain no health or deen data.
Emails you sent to support, 2 years after the last contact — unless you ask us to delete them earlier.